Contact
How to reach Capafy AI for support, billing questions and rights requests.
Email: support@capafyai.net
Signed-in users can also open a ticket from Support in the account menu; it links your message to the right video or order.
- A render failed: the credits come back automatically. Check your balance under Credits.
- Billing or refunds: see the Refund Policy.
- A clip or your likeness is on this site: use Takedown requests.
- Looking for capafy.ai (the Agent Skills marketplace)? That is a different company; we cannot help with its accounts.
We reply within 5 business days.