Refund Policy
When Capafy AI refunds a payment and how failed renders are credited back.
Last updated: October 29, 2026
Failed renders are never charged
If a video or image fails, is blocked by a safety check or does not finish in time, the credits it used go back to your balance automatically. You do not need to ask.
Refunds
We refund:
- Unused credit packs within 14 days of purchase.
- Duplicate or mistaken charges and credits you paid for but did not receive.
- Extended outages on our side that stop you using credits you bought.
We do not refund:
- credits already used to create a video or image;
- dissatisfaction with a result that rendered successfully (AI results vary; the price of each request is shown before you confirm, so you can test at a low resolution first);
- problems caused by inputs that break our Terms of Service.
This does not limit any rights you have under consumer law where you live.
Deleting your account
Deleting your account deletes its credits, and deleting does not refund them. If a pack is still refundable under this policy, ask for the refund before you delete.
How to ask for a refund
Email support@capafyai.net from the address on your account, with your order number and a short description. We reply within 5 business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.